Elina 8 - Pre-arrival Management

Released on 19 August 2024

A guest focused release. Elina 8 re-imagines pre-arrival tasks to make them seamless for guests and staff alike. Whether making payment, collecting a card to guarantee the reservation, updating an email address, or getting a digital signature on terms and conditions - we've made it easy.

Highlights

- New: Instant Access for pre-arrival tasks for guests. No tech barriers!

- New: Easy and secure payment method collection, or card collection, to guarantee a booking

- New: Use online check-in without the check-in step, enabling self serve guest pre-arrival admin

- New: Get guests from Booking.com, AirBnB and Expedia to update their email address.

 

Alternative Payment Methods

Stripe and elina Pay customers can now collect payment by alternative payment methods, including Apple Pay, Google Pay, Paypal, Revolut, Bank Transfer and other localised options.

 

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Guest Instant Access

All of the following: making a payment, saving a payment method, and the pre-arrival process, are all now 'Instant Access'. Guests can open the link quickly with no login required and no other barriers in their way. It's now easy! This means your team can with confidence send the guest the link to complete one or more of these tasks before or during arrival, remotely or in person. You can also now add this Guest Instant Access to your website!

 

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"The management of pre-arrival requirements from guests has been made easy! Pick and choose which ones you need, or want to do and introduce them quickly operationally." 

Robert Foehles, Head of Customer Operations

 

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Instant Access - reservation Payment Links

 

Online Payments Success

Increase the success rate, and lower the transaction cost, of payments for phone and email bookings. Reduce charge backs and payment processing costs with Instant Access Links. Sending a link to collect payment using 3D secure tech, will lower online processing transaction costs and reduce or remove charge backs on these bookings.

Instant Access - Payment Method Collection

 

Guaranteeing Bookings

Use payment method collection to guarantee any booking and protect yourself. It is now easy to collect (and save) a payment method (including credit card) into elina from a guest. Whether that is to charge at a later date, or guarantee their reservation, we've made it easy to complete for staff and for guests.

 

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Online Check-In Is Now More Flexible...

Introducing:
Pre-Arrival Management

Guest Instant Access, now means people can access the link without needing to login, or complete a magic link. It is now seemless! Guests can do it all on their mobile from anywhere, easily.

All steps in pre-arrival management are optional, and include: digital signature on terms and conditions, selfie, passport or document details, passport or document picture, guest questions, and online check-in. Yes, thats' right! Checking-in is now an optional step! Plus, guests with emails addresses from AirBnB, Booking.com or Expedia can be asked to update their email address.

 

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Instant Access for pre-arrival management

 

Guest Instant Access Menu

The new guest Instant Access Menu, can be accessed by just clicking the link. Send it how you want, by email, or whatsapp for example (using Whatsapp desktop). Or, guests can use their surname and reservation ID to access via your website.

 

pre-check-in steps. Toggle on or off each step

 

Get the right email from the guest!

Get Booking.com, Expedia and AirBnB guest email addresses updated pre-arrival. Having the correct email address from the guest makes communication and marketing (if permitted) easier.