Updates

Sorry, we can't find anything

Articles

Topics

Reduced Support hours during Christmas period

There will be reduced support hours during the Christmas period from the 21st December until 4th January 2021

Reduced Support hours on 11th December 2020

On Friday the 11th of December from GMT 11 AM to 6 PM we will be operating a reduced elina Concierge (software support) and We Care (website support)

Enabling the displaced reservation in availability to channels by default

Due to the manual work involved and the advantage of having factor displaced reservations enabled we have decided to turn this on.

STRIPE: MOTO Transaction for API connection needs to be enabled [Action required]

MOTO Transaction for API connection needs to be enabled in Stripe

Petition: Booking.com needs to share the bookers email address with the hotel or host

We have just launched a petition on change.org to help persuade Booking. com to share the bookers email address with hotels and hosts when sending a reservation

Step by step guide to managing UK VAT changes

This is a quick step by step guide on how to manage the new UK VAT changes in elina

Improvement - navigating elina

July 2020. We have introduced the option to pin the navigation bar in elina to the screen when you are scrolling, making it faster to navigate

New - persons classification

July 2020. Persons classification is a new feature in elina to allow accommodation to be bookable by types of guest, for example; adults and children.

Improvement - auto update of market status to available when booking

July 2020. Have tidier data with no additional work! elina now auto changes status to from off the market to available when booking an off the market unit.

Improvement - merging multiple profiles at once

July 2020. Merging multiple persons profiles at once. We have improved elina to allow merging multiple profiles at the same time.

Improvement - It’s now easier to get help

July 2020. It is now easier to create a ticket from elina.

New - Payments Report (beta)

We have another new report in elina. A new payments report using the new reporting engine has been released. It builds on the existing cashier report.

Booking.com - Issue with email communication

We have been informed by customers that Booking.com seems to be rejecting receiving any email communications being sent to them if the communication includes an

Getting the most from elina PMS post-lockdown

As we come out of lockdown together, we have put together some tips how to use elina to help, and our plans to make some improvements or new features.

elina Releases and Roadmap May 2020

May 2020. We have updated our elina roadmap to show what has been delivered and rolled out in 2020 so far and what is coming in June through to December 2020.

Improvement - Occupancy Calendar Speed and Smoothness

January 2020. We have made a speed improvement to the occupancy calendar, which our testing has shown has reduced loading time by around 20%.

New - Search for Units or Properties

January 2020 You can now use the search in elina (homepage or always in the navigation bar) to look for rooms or units, where you can get a quick summary...

Improvement - Profiles Search Results

January 2020. An improvement to the search results on the profiles page, means that now when searching for a first name and last name, results are relevant.

New - Displaced Bookings Communicate to Channels

January 2020. When you have displaced bookings in the occupancy calendar, you can now choose to communicate this to the channels, like Booking.com.

Improvement - Explore Guide on Managing Property Content

We have created a step by step guide to managing property content to make it easier to understand and manage your proeprty content in your elina system.

Improvement - Owner Revenue Report

January 2020. Building on the updated owner revenue distribution calculator, the owner revenue report (formally owner witholding) has been improved

New - Payment Gateway - Barclaycard

January 2020. elina is live with an integration to Barclaycard payment solutions for online payments.

Improvement - The Today Dashboard

January 2020. Updates to the Today Dashbaord in elina. All based on making it easier to udnerstand and use daily.

Improvement - Booking Engine Speed & Languages

January 2020. Faster booking engine and new language options Chinese and Dutch in BETA.

Improvement - Sellable Pick Up Report

January 2020. Improvements to the report for making rates decisions. Use pick up and change in revenue, occupancy and RevPAR over a booking window.

Improvement - Explore content on managing revenue

We have updated our Explore content on managing revenue in elina, including: rates, restrictions and availability, add ons, fees and distribution.

Introducing EasyPro Air

Introducing our latest website option - Easypro Air. Ideal for accommodation focused on direct bookings and using a model where marketing of each unique room.

Improvement - Strategic Distribution - Stay Window

November 2019. We have improved the code in the distribution area of elina. When changing a stay window, known as forward availability sending to OTAs / channel

Improvement - Owner Revenue Distribution

November 2019. We have made improvements to the owner revenue distribution. How to set up to calculate rental owner revenue due for reservations per property.

elina PMS Roadmap 2019

September 2019. We now can share our elina visual roadmap to show the direction of how we became innovative this year, and what our future plans are.

New - Introducing elinaStatus!

elinaStatus is designed to share known issues about our services with our customers.

Improvement - Self Mapping of Channels

Did you know you can map channels from elina yourself and it's got easier!

New for support - In-elina user help

Welcome to our new elinaExplore website featuring useful articles, videos and FAQs plus one-click access from wherever you are in elina.

Improvement - Browse Integrations by Type

elina has integrations across payments, revenue, guest experience, distribution and more. Browse by category and find helpful integrations and services

Payment Gateway Integration SCA Updates

Are you Strong Customer Authentication ready? Our payment gateway partners recently announced that from September 14, 2019, any card payment that is initiated b