Door Access - Remote Lock Integration

Launched September 2024.

A new deep integration to Remote Lock enables seamless door access management to many lock providers, saving time for staff and improving the arrival experience for guests. Choose full automation or manage manually.

Note: You will need to sign up to Remote Lock, and be on a Connect, or Enterprise service agreement with elina, to use the integration.

Highlights

New - In-elina screens and tools to manage door access via Remote Lock, plus deep links directly into the right page in Remote Lock

New - Integration to enable manual and automated door access for guests and the ability to manage door access in elina for your staff without having to login to a 3rd party system

New - Improvements the to Duve integration to get door access codes to guest when required.

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Sync Door Access

Sync door access codes with elina / Remote Lock, when guests are allowed to check-in. The integration supports:

• Pin numbers / QR codes / app (based on lock choice)
• Block door access (permissions based)
• Reset door access code (permissions based)

 

• Override arrival and / or departure time/s (permissions based)

Automatic bookings, modifications and cancellations Sync

Choose how you want to manage door access:

Automatic - door access for guest/s is created automatically based on bookings

Check-in - door access for guest/s is created when check-in is complete

Manual - door access for guest/s is created manually by staff. 

Once properties are created in Remote Lock, and common doors are set up, then door access can be managed fully from elina PMS.

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"This deep integration to Remote Lock makes managing arrivals even easier, and ensures staff can manage directly from elina without needing to login elsewhere. The automation will save a lot of time, but we've made sure staff stay in control."

Matteo Di Mauro, Senior Dev

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Lock Statuses

• See power level per lock
• See signal quality of wifi locks
• See status, ie locked / open

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Duve Integration

The integration to Duve has been updated, so that the check-in code, can be stored as a field in elina and sent to Duve when they need it to pass on to guest. This ensures customers using Duve, can use the elina integration to Remote Lock and still get the full automation if they desire.

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Lock Providers Supported

Popular Lock Companies	Status
TT Lock	Live
KeyInCode	Underway
Igloo Home	Underway
Salto	Remote Lock adding currently
Other Lock Companies	Status
Assa Abloy	By request
August	By request
Butterfly MX	By request
HID	By request
Lifemaster	By request
McGrath	Live
Mercury	By request
Schlage	By request
West Locks	By request
Yale	By request

 

FAQs & Tips

 

Do I need 24/7 Wi-Fi for my smart lock to work?
No, most locks connect periodically to the internet to update and download new codes. If no
connectivity is available, the lock will try again.

What happens if the Wi-Fi goes down, will my guests be able to access the property?
In most cases this should not be a problem, assuming the outage is for not more than a
couple of hours. Most online locks store the existing codes in their memory and only need
Wi-Fi to download new codes.

What happens if the internet is down for a long time?
We recommend that you should create two emergency codes for every door, these should
be set to work 24/7. If there is a problem with connectivity then you can give your guest an
emergency code for the duration of the stay. Once connectivity is restored, you can delete
the emergency code and create another one.

Backup key
If the batteries run out or there is a lock failure, PIN codes will not work. Therefore we
recommend storing the door backup key(s) in a keysafe on the building. In the event of a
lock out, rather than having the g

Emergency services code
If you have no staff on site, we recommend creating a common door code for all doors and
give this to the emergency services. This means that should the emergency services need to
access the property, there is no need to break down or damage any doors.